No-shows, over bookings, and surprising last-minute cancellations are everyday problems for salon owners. Not only is it inconvenient and frustrating but also can lead to financial loss. So, customer satisfaction is important to keep your business growing efficiently.
It is agreeable that customers failing to turn up for your services is never pleasant. Wondering what’s best? For an amazing customer experience, introducing a salon booking system to your business can be the effective key. It will make the process of scheduling appointments, sending booking reminders, offering discounts, and so on very seamless.
Moreover, to help you deal with all these day-to-day salon issues, we are here with a few tips to solve the problems.
Top Tips To Solve Salon Issues Using Booking Software
Have Easy Online Booking Process
The best way to deal with double bookings, no-shows, or last-minute cancellations is setting an accessible online salon booking software for customers. These days, no one would like to wait for you to be available to pick up a call for appointment scheduling. Also, your staff would get annoyed noting down the appointment dates manually.
This is how the right booking software works:
Salon Booking System Integrates With the Calendar:
Using the online salon booking software that straightly synchronizes the calendar, you can easily show your availability to your potential customers. It will be helpful in preventing double bookings or scheduling mistakes. Additionally, it will motivate the team to be flexible and conveniently take more appointments.
Staff Will be Notified of New Appointments:
Whenever a customer will schedule an appointment, the staff they choose for the services will be notified. The result of this will be no chance of a particular employee being booked twice at the same time. Also, it will allow them to prepare everything in advance to assist the customers.
Customers Can Reschedule:
If rescheduling is simple, you may see a reduction in no-shows as customers will know they can rebook their appointment with convenience.
Send Automated Appointment Reminders
The primary reason why customers miss their appointments is simply that they forget. So, if you do not want to reduce the bookings, it will be useful to use appointment reminders. This will let the clients know about their bookings.
With the help of the salon booking system, you can set an automated reminder which will be sent 24 hours before the appointment. This is how you can set and manage it through emails or text reminders:
Using the salon system, create automated email reminders and send them 72 hours before to inform customers about their upcoming appointments.
Sometimes, emails get lost when inboxes are overcrowded. Here, text reminders come in handy as they easily catch customers’ attention even when very busy. Send text messages two days before an appointment.
Also, it will be best to offer a choice to reschedule so they can effectively rebook any time slot. This will be the right method, as most customers might feel uncomfortable coming back to you if they missed an appointment. As a result, it will prevent the possibility of last-minute cancellations and no-shows.
Implement No-Show And Cancellation Policies
At last, it is important to save your time and job by fixing no-show and last-minute cancellation policies. Here are some facts you can include in the policy:
- Send an email or text reminder 3 days before the appointment to allow the customers to reschedule their appointments.
- Charge fees if any client misses or changes appointments within 24 hours of their appointment timing.
- Fix the time frames within which your customer can change or cancel the appointment. Also, be clear whether there will be or will not be any deposit loss to the appointment change. For instance, if cancellations or rescheduling will not be over 48 hours, the amount will be retained in new appointments that too within three days.
Best to post your cancellation policy on your salon’s online booking system, and salon website, and stick it in your reception area. Doing so will not surprise the customers.
Use Automated Waiting List
With all best efforts, no-shows or unexpected cancellations are still unavoidable. Do not worry, when you have a waiting list, you are already ready to face such situations. There will be customers who would like to visit your salon earlier than their appointment time.
Using the salon booking system, you can create an automated waiting list. This list will consist of those customers who will be willing to fill time slots that suddenly get free at the last minute.
So, on the last-minute cancellation, the software will send an SMS to the customers waiting for their turn. Clients will definitely value your follow-up.
Provide Best Services
If customers know they will be provided the best services, surely they will prefer visiting your salon, reducing no-shows and last-minute cancellations rates. Therefore, as a salon owner, you need to understand the importance of engaging new clients.
But do not undervalue your existing customers so make them too stay with your services. You can spend dollars to attract new clients but current ones are those who bring more profit to your business. They buy many products and refer to others too, thus seeming as a valuable asset.
To encourage all the customers to revisit your salon, you need to provide high-quality services. So, do check out the purchasing and preferences intentions of your clients via the salon booking system. It will help you recognize the factors that influence your customers to come back to your salon.
Give Discounts To Receive Confirmed Bookings
You can also use this method to get confirmed appointments which will reduce the no-shows and last-minute cancellations. Simply ask your clients to confirm their visit to the salon and give appealing discounts once they do it.
Moreover, you can even provide offers and discounts on confirmed bookings by advertising them on your salon website or social media page. Consequently, it will engage the number of confirmed bookings.
No-shows, overbookings, and last-minute cancellations are not small issues or normal inconveniences. They can cost a lot of amounts and cause unnecessary stress. Therefore, it is very essential to take an effort and start working to reduce the chances of them happening.
We hope the mentioned tips have guided you correctly. So, go ahead with appointment reminders, an easy online booking process, a cancellation policy, and so on to make sure your customers arrive on time.