Staying up-to-date with mobile technology is essential for any modern business. Pay by Text solutions (SMS) are a serious asset for your business’ operations, allowing your customers to simply and quickly make payments to your business via text message.
Payment information can be accessed by a number designated to you by the text payment provider, and payments can be added directly to the customer’s phone bill (or paid via previously-stored payment info).
Beyond the obvious benefits of pay by text solutions, we have identified 4 major positives for your business:
- Reduced Fraud Risk
- Streamlined Operations
- Reduced Customer Service Needs
- Less Paper Waste
1. Reduced Fraud Risk
Less handling of sensitive data means reduced fraud risk. Pay by Text Solutions remove a vast amount of human error – a huge source of payment issues. The customer no longer needs to enter payment information to send money, meaning that they’re less likely to enter the wrong digits or accidentally swap card/checking account numbers. Likewise, SMS payments mean that your customer service reps have no need to take payments over the phone. Again, this reduces the chance of errors while entering data, preventing potential customer service issues down the line.
2. Streamlined Operations
The speed of Pay by Text Solutions provides your business with a more streamlined and mode of operations. Compared to manual methods like paper invoices, and pay by text takes only seconds to process. By incorporating pay by text solutions, you’re making things faster and more efficient for everyone: your business, and your customers.
3. Reduced Customer Service Needs
No customer looks forward to dealing with a customer service hotline. Pay by text solutions drastically reduces the need to do so. No more calling to pay – a simple text and it’s done.
For businesses, the ease of payment through text solutions means that you’re less likely to have to chase customers for due payments. Also, your employees don’t have to go through the hassle of verifying your customer’s identity for payment, another drain on customer service resources.
4. Less Paper Waste
Pay by Text Solutions also reduces waste, requiring fewer physical resources are needed to conduct the same processes as traditional payment methods. The more customers that pay via SMS, the less printing of physical invoices necessary – meaningless paper, and less impact on the environment.
The Bottom Line
Pay by text solutions are without a doubt a great move for your business. By incorporating text payments, you’re making sure your business stays competitive!
To further discuss enhancing your business’ payment options contact Agile Payments today. With over two decades of experience, we’ll be able to provide the solutions you need and help you every step of the way.